Policies and Procedures

Policies and Procedures FAQ's

All you need to know about Policies and Procedures

What is the cancellation policy and how can I cancel my ride?
Read our cancellation policy (link to the policy)
What happens if the chauffeur is late?
In the unlikely case that your chauffeur is late, please open a chat with the chauffeur. If you wish to cancel the booking, you can do so via phone or email.
What if I do not find my chauffeur at the agreed pickup point?
In that case, please contact them directly. You can do so by contacting them via the telephone number that will have been sent to you a day before pickup via email and SMS. This message also contains the make, model, and license plate number of the vehicle.